FAQs

1. What kind of pet products do you sell?

We offer a premium selection of pet toys, accessories, and care products for dogs, cats, and small pets.

2. Do you sell pet food?

No, we focus on toys, accessories, and pet care essentials to keep your pets happy and healthy.

3. How long does shipping take?

Shipping times depend on your location. Typically:
➥ USA & Canada: 7-15 business days
➥ Europe: 10-20 business days
➥ Other regions: 10-25 business days
Once your order is shipped, you’ll receive tracking details.

4. What is your return policy?

We accept returns within 7 days for unused and unopened products in original packaging. Pet care items (like shampoos) cannot be returned for hygiene reasons.

5. Do you offer free shipping?

Yes! We offer free shipping on select products and promotions. Check our product pages for details.

6. Can I cancel my order?

You can cancel your order within 24 hours of placing it. After that, it may already be processed for shipping.

7. How can I track my order?

Once your order is shipped, we’ll send you a tracking link via email so you can monitor its progress.

8. Do you offer international shipping?

Yes! We ship to many countries worldwide. Shipping times and availability may vary by region.

9. How can I contact customer support?

You can reach us via email or live chat for any inquiries or assistance. We’re always happy to help!